My Expreience With Tata Indicom***Worst DSL Service EVER ***
By Unregistered Visitors, Section Internet Service Providers Posted on Wed Nov 01, 2006 at 06:01:39 PM EST
I've been tired, contacting VSNL/Tata Indicom customer care for 15 times during past 1 Month, for which I have not got any reply from their side.
Well, My issue is:
- I have subscribed for Tata Indicom DSL Service on 26th September 2006, and my services are not yet activated, even though my cheque has been cleared from my bank account in favor of VSNL on 5th Oct 2006.
- While installation, the installation guy install the Web Camera, which was under the scheme, BUT forget to give us the appropriate Driver CD. In absence of the driver CD, the web cam is lying around as GARBAGE. Enquiring the technical support, the reply came that we do not provide assistance in this matter and you have to look at your own. What's the use of this free gift...?
After continuous complaints to your Technical Staff. I get to know that My DSL is
Suspended.
Steps I have already taken:
I have contacted VSNL thru Voice and e-mails 15 times in past 1 month, for which i didn't even have a single reply from them. Instead, I have been given 4 different CASE Ids 828378 / 828580 / 886256 & now 901516. And, each case was closed without noticing me; as a result I have been hanging for JUSTIC for past 1 month.
Persons I have already contacted and tried to resolve this issue with:
- Mr. Satish @ 9212704589: Most of time his cell is switched off.
- Mr. Punit @9212292777: Only False promises to rectify the issue from past 1 month.
- 15 E-mails have been sent to birendra.saklani@vsnl.co.in , teena.rana@vsnl.co.in , customerservice@vsnl.co.in , pooja.jain@vsnl.co.in
- Mr. Birendra Saklani thru e-mail [birendra.saklani@vsnl.co.in]: Forwarded him the Bank Statement also, but no reply from him.
- Ms. Teena Rana thru e-mail [teena.rana@vsnl.co.in]: Forwarded her the Bank Statement also, but no reply from her as well.
- Ms. Pooja Jain thru e-mail [pooja.jain@vsnl.co.in]: Forwarded her the Bank Statement also, same is the case with her...
- corp.helpdesk@vsnl.co.in , customercare.delhi@tatatel.co.in : As usual, no response from these two e-mail as well.
- Customer Care Centre (Vsnl / Tata Indicom) @ [66500121]: Contacted number of times and explained them, that my cheque has been cleared from my bank account. However, NO Positive Actions taken yet. I have been given 4 Case ids for the same issue. [828378 / 828580 / 886256 & 901516]
Technical Information Helpful for you to investigate in this matter:
- Registration Slip Number was: 0938419
- Registration Date for DSL Service was: 26-09-2006 in the name of Sumit Shah.
- DSL Tariff Plain Registered for [New 3-64 Unlimited], this means that I have registered for 3 month PRE-PAID Unlimited DSL Services at the speed of 64 kbps.
- Payment Mechanism: Pre-Paid.
- Amount Paid: Rs 1628.00/-
- Cheque Number 000004
- Bank Name: Kotak Mahindra Bank
- My Account number ************
- Executive Name: Manoj Kumar.
- Executive Telephone Number: 9210080393
- Customer Care Telephone Number: 66500121
- Cheque has been cleared from My Account on 5th October 2006. (Also confirmed by inquiring our Bank Statement / Bank Executive.)
- My user id: sumit0105@vsnl.net
Can you help me in getting JUSTICE?
P.S: All the correspondences and bank statement is attached herewith this e-mail.
With Warm Regards,
Sumit Shah
D-10/10, Sector-15,
Rohini, Delhi 110085.
sumit0105@vsnl.net
Voice: 9818512484
E-mail: sumit_shah_2000@yahoo.com
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