I Applied for Tata Broadband Internet Connection for our office at Karol Bagh on 13th May 2005, and paid the amount required by them towards booking on 13-5-2005 vide application form No 1413651 dt 13-5-2005

The Marketing men from TATA Indicom broadband promised to give connection in 12 days maximum. Subsequently the connection was not given even after 12 days.

After several calls from 25-5-2005 to 2-6-2005 with Tata indicom DSA-Spin Telecom who booked the connection, there was no satisfactory reply and on 2-6-05 we were advised to call and register a complaint at 55500121. The complaints were lodged with them on Telephone on 2-6-2005, 3-6-2005, 6-6-2005, 7-6-2005, 9-6-2005 and 11-6-2005 and 13-6-2005 & 15-6-2005 and lastly on 17-6-2005 but no satisfactory reply was given by them as to the status of the complaint. No complaint Number was issued by them on complaints. Each time a new person attended the Call and reply were sterotype that i will get a reply in 24 hours but nothing moved on complaints.

We also mailed to them complaints at corp.helpdesk@vsnl.co.in, customerservice@vsnl.co.in on 6-6-2005, ravi.kapoor@vsnl.co.in on 11-6-2005, 13-6-2005 & lastly on 17-6-2005 but none gave any reply forget a assurance about the status of connection

after much persuance and fallowup on 19-5-2005 Now after 5 weeks of application, they have replied that
"In reference to your mail, we would like to inform you that as the Broadband Service is not available in your area as your area is not feasible, we will definitely inform you as soon as the service becomes available in your area. "
But here again they have not mentioned when they are going to refund the booking amount."

The Big Question is Why did they accept the booking in the first place if their home work for the area was not complete.

Any Answers from any one in Tata Broadband???.

Perheps after siphoning the VSNL and its surplus the tata group has adopted the ways of a fraudster to defraud the unsuspecting customers and ruin the VSNL as well as the good reputation earned by the Tata group.

I hope that Tata indicom will in future first conduct a proper survey and only after that will start taking booking amounts.

Tata broadband should not have taken the booking in the first place if the connection was not possible in the area.

This delay to give connection as well to reply has caused great inconvience as well as loss of precious time in fallow up and mental agony.

This was not expected from a company havng the back up of Tata Brand. The Overall experience with the Company Tata indicom has really been pathetic.

From: Customer Service <customerservice@vsnl.co.in>
To: Deepak Jain <djain128@gmail.com>
Date: Jun 19, 2005 3:58 PM
Subject: RE: Customer Complaint
Dear Mr. Deepak,
We understand the inconvenience caused to you in this regard.

In reference to your mail, we would like to inform you that as the Broadband Service is not available in your area as your area is not feasible, we will definitely inform you as soon as the service becomes available in your area.

For any queries, do write to us at customerservice@vsnl.co.in or call our Customer Service Number in your city at:

Warm Regards,

Customer Service
Tata Indicom Broadband.

-----Original Message-----
From: Deepak Jain [mailto:djain128@gmail.com]

- Show quoted text -
Sent: Thursday, June 16, 2005 11:02 AM
To: Customer Service
Cc: Kapoor Ravi
Subject: Re: Customer Complaint

Dear Sir

I Am surprised that despite quoting my application no in each mail and complaint No again the same No is asked from me.

Again I dont know if this is a time gaining tactics.

Kindly Refer to my Mail carefully The Application no has been mentioned thereinn

The Order No has not been told to me

For Your ease I am repeating the particulars again

I have applied for a Tata indicom broadband internet connection on
> 13-5-2005 vide
application form No 1413651 dt 13-5-2005
in the name of
> Ahmad Shukla Jain & Asociates
> 1/926, Naiwala Karol Bagh
> New Delhi-5
> Tel No 25818217
> 9810121215
Other No 25722756,
9811063827 M
Res 25591442
> Application MOney Rs. 551
> paid by cheque dt 13-5-05
> But till date there has been no response from the company so as to
> when i can get the connection.
>
> My Numerours call to Customer Care Tel No 55100121 from 2-6-2005 to
> 6-6-2005 have not elicited any respose from Your Side
>
> Kindly Confirm the status of my application
>
>
> Deepak Jain
> Partner
> Ahmad Shukla Jain & Associates
>
c/c to Mr Ravi kappor

Mr Kapoor Kindly Confirm the status of my complaint

On 6/15/05, Customer Service <customerservice@vsnl.co.in> wrote:
> Dear Mr. Deepak Jain,
>
> Thank you for allowing us to be of service to you.
>
> With reference to your mail please provide your TATA Indicom Broadband
> Order No. or Application No. to enable us provide the required assistance.
>
> For any further assistance, please feel free to contact Customer Service
> ( the
> link contains the location wise contact numbers ) or mail us on
> customerservice@vsnl.co.in. We will be delighted to assist you.
>
> Warm Regards
>
> Customer Service
> TATA Indicom
>
>
>
>
> -----Original Message-----
> From: Deepak Jain [mailto:djain128@gmail.com]
> Sent: Monday, June 06, 2005 7:55 PM
> To: Customer Service
> Subject: Customer Complaint
>
>
> Dear Sir
>
> I have applied for a Tata indicom broadband internet connection on
> 13-5-2005 vide application form No 1413651 dt 13-5-2005 in the name of
> Ahmad Shukla Jain & Asociates
> 1/926, Naiwala Karol Bagh
> New Delhi-5
> Tel No 25818217
> 9810121215
> Application MOney Rs. 551
> paid by cheque dt 13-5-05
> But till date there has been no response from the company so as to
> when i can get the connection.
>
> My Numerours call to Customer Care Tel No 55100121 from 2-6-2005 to
> 6-6-2005 have not elicited any respose from Your Side
>
> Kindly Confirm the status of my application
>
>
> Deepak Jain
> Partner
> Ahmad Shukla Jain & Associates

After expressing their inability to give the internet connection by mail Till date I have not received back refund of the registration money of Rs. 551/- encashed by Tata in June 2005.

The Cheque was presented after the company has expressed regret to give internet connection. This clearly indicated the fradulent intent of the Tat broadband indicom

I hope this forum helps me to get my money back and also to prevent tata broadband from fooling other unsuspecting customers.

I went to their web-site got the email ID of the chairman and customer affairs department. Wrote a dirty mail to them. My issue was resolved in a day.

Its sad that a reputed company like Tata would stoop to such pathetic levels of customer service. My sympathies are with you.

It might be a good idea to go to a consumer forum for redressal.

I called their representative Mr Shibhu Davies and asked to stop my subscription as I was fed up in 6 months.

Instead of unsubscribing it he called me after a week to send another rep and check the speed. When I reminded that I wanted to unsubscribe !! He didn't revert at all in last 4 months.

Though I'm not paying the bill, still, I'm not sure what will happen in the future.

Start giving Order No as was required by your staff on the 55500121 to the customer on booking

Issue a acknowledgement of complaint by giving a complaint No of the complaint.

Send acknowledgements by emails.

Give Email ID of your top Boss like MD to enable customers to lodge complaints with seniors if they are not getting any reponse from your existing mechasnism.

Put in place a proper complaint and grievence redressal system.

Take good care of your customers because they keep you in business.

Promote your people to say no if you are unable to render services this will help the customers to make quick decisions.