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Smart Tags In Short Supply: Longer Wait For Expressway Smart Tags


By sachiv, Section Civic Problems in Gurgaon
Posted on Fri May 16, 2008 at 05:29:58 AM EST

It is turning out to be a futile wait. Commuters on the Gurgaon Expressway route longing to use `Smart Tags' to cross the toll barrier without being stopped, are still making payments through cash or swipe cards. The shipment of tags from Austria is delayed and applications continue to pile up at the toll plaza offices.

Commuters who use the Gurgaon Expressway route regularly and hope to avail of `Smart Tags' to cross the toll barrier without stopping are still queuing up to pay cash or swipe cards. The company responsible for construction and maintenance of the toll road, D.S. Constructions, is running short of the nonstop tolling device.

A shipment of Smart Tags that was to reach from Austria is reportedly delayed and applications have been piling up at the toll plaza offices.

About 50 per cent of motorists are still making toll payment through cash or swipe cards.

According to DSC officials, about 65,000 Smart Tags have been put into circulation from the time the Gur gaon Expressway was thrown open to the public on February 23. About 1,30,000 motorists use the expressway on a daily basis. So, apart from the 65,000, motorists get stuck in cash/card lanes on the toll plazas.

Dharam Sagar, a resident of Sector 4, Gurgaon, said his son had applied for a Smart Tag about two weeks back. "My son continues to visit the toll plaza office where attendants give him false promises of making the Smart Tag available very soon," he said.

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Sagar, who is the chairman of the Federation of RWAs (FORWA), said hundreds of people like his son waste time on the non-tag lanes every day .

DS Constructions (DSC) had tied up with Austrian company KAPSCH for installing tolling system including the software at the toll plazas and KAPSCH has been supplying the Smart Tags.

When contacted, DSC Director Manad Narula claimed it was because of the high demand for Smart Tags that these devices sold out very fast and became popular with the commuters using the expressway .

"The shipment of about 20,000 Smart Tags that we were expecting from Austria has been delayed but should reach very soon. We are also in the process of identifying an alternate source to get more tags," he said.

DSC officials claimed the waiting time at toll plazas even in peak hours was between five and seven minutes only "We have at least four non-stop . tag lanes for Smart Tag users while two lanes have been earmarked as Interchange Lanes, which are used in the peak hours to reduce traffic load," an official said.

Source: HT, 16/05/2008

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