With a view to inducing transparency in the functioning of HUDA and fix accountability and time frame for the officials supposed to redress public grievances, the new HUDA administrator and former deputy commissioner Deepti Umashanakar organised `HUDA Efficient Service Camp' at her office here today.

A camp to redress residents' grievances in progress at HUDA office in Gurgaon on Tuesday.

The camp, where as many as 85 complainants turned up to get their grievances redressed, was a sort of modern avatar of the open darbar. An e-mail address (hudaopendarbar@gmail.com) had been provided to enable the residents to register their problems online.

"The action taken on the residents' complaints will be e-mailed to them and also uploaded onto the department website, www.huda.nic.in," said Deepti Umashankar while talking to The Tribune after the camp. She added that from now on, such camps would be organised every Tuesday.

The administrator asserted that the underlying idea behind the move was to streamline HUDA's complaint redressal system and redress the maximum number of complaints at the local level.

"Apart from helping redress the residents' grievances promptly, we also hope to evolve a self-monitoring mechanism through these camps," she maintained.

An estate officer, a district town planner and several other officials of HUDA's engineering wing and other departments concerned were also present on the occasion to assist the administrator in prompt redressal of residents' grievances.

The move elicited a positive response from residents' bodies of HUDA sectors in the city. K.L.Chawla, senior vice-president of the Residents Welfare Association, Sector-4, welcomed the new system and said it was a step in the right direction, provided the decisions taken at the camp were properly implemented.